FAQs

Frequently Asked Questions

1. Where do you deliver?

We deliver across Pakistan. Delivery time and charges depend on your location.

2. What payment options do you accept?

We accept Cash on Delivery (COD) and online payment methods including credit/debit cards and mobile wallets.

3. How long does delivery take?

Typically, delivery takes 3-7 business days. The exact time may vary depending on your location.

4. What is your return policy?

If the product is damaged or defective, you can return it within 7 days of delivery. The product must be in its original packaging.

5. How can I track my order?

After placing your order, you will receive tracking details via SMS or email to monitor your shipment.

6. Do you offer exchanges?

Yes, size or color exchanges are available within 7 days, provided the product is unused and in its original condition.

7. How can I contact customer support?

You can reach us via email or phone. Our customer support team is ready to assist you with any queries.

8. Are the products authentic?

Yes, we guarantee 100% authentic products. All items are sourced from verified suppliers.

9. Can I cancel my order?

Orders can be cancelled before they are shipped. Please contact us immediately if you wish to cancel.

10. Do you offer gift wrapping?

Yes, gift wrapping services are available. Please select this option during checkout or contact us for special requests.