Return & Refund Policy

At Gehnay, customer satisfaction is our top priority. We take great care in crafting and delivering high-quality jewellery. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.

  • The issue is reported within 48 hours of receiving the order.

  • The product is unused, unworn, and returned in its original packaging with all tags intact.

Due to hygiene and safety reasons, we do not accept returns or exchanges for change of mind, size issues, or personal preference.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Earrings and other pierced jewellery

  • Customized or personalized jewellery

  • Items purchased during sale or promotional offers

  • Gift cards

3. How to Request a Return

To initiate a return:

  1. Email us at [your email address] with your order number and clear photos/videos showing the issue.

  2. Our team will review your request and respond within 2–3 business days.

  3. If approved, return instructions will be shared with you.

Returns sent without prior approval will not be accepted.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method only.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect product.

  • Original shipping charges are non-refundable.

6. Exchange Policy

Exchanges are allowed only for:

  • Damaged or defective items

  • Incorrect items received

Exchanges are subject to product availability.

7. Cancellations

  • Orders can be cancelled within 12 hours of placing the order.

  • Once an order has been processed or shipped, it cannot be cancelled.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: gehnaystore@gmail.com
Website: www.gehnay.store